Patient Journey

Before your appointment

To ensure that you have all the information easily to hand, we will give you all the key information before your appointment - including who you will be seeing, what treatment you will be having, the cost of your treatment and, what to do when you arrive. It is possible that we may ask you to complete and return a medical history form and a COVID-19 screening form these forms can be found under the practice information tab.

On the day of your appointment

Before you depart for the practice, we ask that where possible, you have already visited the lavatory as our facilities will be unavailable. Ensure that you are hydrated and have already brushed your teeth. It is important that you only bring necessary personal items with you.

When you arrive, the door will be locked, so please call to let our team know you have arrived at the practice (whilst maintaining good social distancing protocol). To minimise risk, please ensure you attend your appointment alone unless you require assistance or are supporting a child or someone vulnerable. We are encouraging card payments so where possible pay by card, please do not arrive with cash unless it is the correct amount and it has placed in a clear bag. Please do not arrive more than 5 minutes before your appointment time.

Entering the practice

When it is time for your appointment, one of our team will call you to notify you to approach the practice. Please let us know if you do not have a mobile phone beforehand and we will make alternative arrangements. When entering the practice, we will take your temperature with an infrared digital thermometer to ensure you do not have a fever.

You will then be asked to sanitise your hands and we will ask you some questions about your COVID status and medical history. We will require payment before your appointment (if appropriate), ideally by a contactless card. Our reception staff will be behind protective plastic screens, this is for the safety of everyone. We may ask you to sign some forms on the digital signature pad, this will be disinfected after use. If you have attended with any personal belongings, we will ask you to leave these in a designated place in reception. No other patients will be waiting in the reception area and you will then be guided to the appropriate treatment room. Please avoid touching of any items or furniture.


Upon entering the treatment room, our teams will be wearing extra Personal Protective Equipment (PPE) as in order to provide you with the right care and service, they cannot adhere to social distancing recommendations. This may mean that it is more difficult to see our faces but don’t worry it’s still us! Each treatment room is carefully cleaned and disinfected after each patient.

If you are attending for a treatment that requires an Aerosol Generating Procedure (AGP) - any procedure that has the potential to cause spray - you will be asked to carefully swill your mouth with a mouthwash for 1 minute. One of our team will talk you through this on the day.

After the appointment

When your treatment is complete, you will collect your belongings from the box in reception. Before you leave the practice, you will be asked to use the hand sanitiser one last time, before we say goodbye. A member of the team will open the door for you. If you have any questions please let us know our aim is to minimise your time in the practice, for your own safety.