Patient Journey - Updated July 2022

Before your appointment

To ensure that we have all the information easily to hand, we will ask you to provide us with key information before your appointment. We may ask you to complete and return a medical history form, NHS declaration and a COVID-19 screening forms. These forms will be sent out electronically when possible to your smart phone or via email. Paper copies can be obtained from reception for those who don't have access to the above.

Respiratory Symptoms

Patients are asked to contact reception if they have any respiratory illness symptoms

  • new or continuous cough
  • loss of or change in sense of smell or taste
  • diarrhoea
  • sore throat
  • nasal discharge or congestion
  • nausea or vomiting
  • unusual headache or a headache that lasts longer than usual
  • unexplained tiredness
  • muscle aches and/or pain not caused by exercise
  • high temperature, fever or chills

or if any member of your household have tested positive for Covid-19 in the last 10 days or are waiting for Covid- 19 test results.

A clinical assessment will be undertaken and your appointment will be deferred. If you have a severe dental emergency then special control measures will be undertaken and one of the team will be able to give for guidance.

On the day of your appointment

Please arrive to the practice no more than 5 minutes before you allocated appointment time and attend alone unless you require assistance or are supporting a child or someone vulnerable. The waiting rooms are now open and we are aiming to have one person waiting at anyone time. We encourage patients to continue to wear masks (optional) and maintain social distancing.